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Terms & Conditions

Installation

Our terms and conditions cover what is included free in your standard install and what happens if we need to quote for extra works. Sometimes issues arise on the day that mean we can’t complete your install on the first visit, but if we know about these in advance, we can often resolve them beforehand. So, for the best experience, if you think there’s any reason why we might not be able to complete your install on the day, please let us know.

What’s Included:

Power365’s standard installation package covers the majority of homes in the UK and includes the following:

  • Fitting of a Power365 on a brick or plaster wall, or to another suitable permanent structure.
  • Up to 10 metres (50 feet) of cable, run and neatly clipped to the wall between the electricity supply meter / distribution board and the EV charger.
  • Routing of the cable through a drilled hole in a wall up to 500mm (20 inches) thick, if this is needed.
  • The fitting and testing of electrical connections and protections required for the EV charger.
  • An additional three way consumer unit, if required.
  • Installation of a Type C MCB and a Type A RCD in an RCBO enclosure.
  • Up to 3 metres (10 feet) of plastic conduit to conceal interior wiring.
  • There is no requirement for an earth rod in any of our installations.

Some conditions and limitations that you need to know:

  • The EV charger must be located in your designated off-street parking area and be fixed at a height where it can’t be hit by a vehicle.
  • We can’t fix the cable higher than 1.8 metres (6 feet) above the ground. If fixing higher than this is unavoidable then the installation may need to be paused – in that case we will quote for any extra work needed.
  • We can’t, as part of the standard package, trench the cable underground or suspend it above ground – if something like this is required please talk to us so that we can give you a quote in advance. If we find out on the day that we have to cross a garden or a pathway we may need to pause the job and quote for the extra work needed to trench the cable.
  • When you are using your charger the EV charging lead must remain on your property and must not create a trip hazard for you or anyone else.
  • We can’t run cable under floorboards or through ducting / ceiling voids / wall voids without a drawcord (to pull the cable through), or if the floorboards have not been lifted.
  • We can’t take responsibility for reinstating flooring or other building materials after the cable has been laid.
  • Our engineers are not able to work in crawl spaces, on roofs or in lofts if it is deemed unsafe by them.
  • Our engineers are not able to work in extreme weather (i.e. flooding or intense rain). If it is not safe to carry on, our expert will do as much as they can and we will return at a later date.
  • If you have purchased a freestanding mount for the Power365 to be fitted on please be aware that there may be an additional cost for installing this.

What happens if we find that your existing wiring isn’t up to scratch:

Power365 follows BS7671 2008/2015 Amendment 3 Standard Regulations and NICEIC guidelines on Electric Vehicle installations. If we can’t install in line with these rules then your installation will be paused and we will quote for the work needed to meet the required standards. If the existing electrical arrangements at the property are not in line with these rules or there is something else that makes it unsafe for us to install then we will quote for the work needed to meet the required standards.

What happens if your electrical supply is inadequate:

We can only complete the job if the electrical capacity (i.e. main fuse) can support the additional electrical demands of the EV charger. If the capacity is not sufficient, we might be able to de-rate the EV charger or we may have to pause the job until your main fuse is upgraded by your electricity supplier.

Timing:

We allocate two hours for standard installations. If we can’t complete on the day because of supply related problems or unexpected extra works then we will reschedule an installation date once the additional works are complete or our quotation for the work has been accepted.

Additional works:

  • If required, your installation project manager or Power365 engineers will detail the required works and provide a no-obligation quotation for these services. Quotations are valid for a period of 90 days once issued.
  • If the additional works are minor (less than 2 hours additional works) and can be completed on the day, you will be eligible for a £50 discount if you decide to pay and proceed on the day.
  • If it is determined that an installation cannot be completed on the day, Power365 will quote for additional works, and a new installation date will be given once payment has been made. Please allow up to 10 working days for a new installation date.
  • If your Power365 engineer suspects that the installation will not comply with the OLEV grant requirements (see OLEV terms and conditions below), your installation will be paused. Should you disagree with that assessment, you will be given an opportunity to contest this by providing Power365 with information to state your case to the government, which we can then pass on to the DVLA/OLEV for pre-approval. Should Power365 receive approval to proceed, a new installation date will be given, please allow up to 10 working days for a new installation date.
  • The owner/customer or a responsible adult of the age of 18 years or over needs to be present on-site for the entire duration of the install.

3 Year Warranty:

Power365 home EV chargers are covered by a comprehensive 36-month warranty. Any hardware failure should be promptly reported to us at: [email protected] Please quote the serial number, the date of installation and a brief description of the fault. The Power365 technical team will carry out an assessment and will contact you to get further details and if necessary arrange a service visit.

The warranty will be void if the EV charger unit is opened, modified, tampered with or repair is attempted by anyone other than a Power365 appointed electrician.

Limitation of Liability:

  • In no event will Power365 accept any liability for any loss, costs or consequential damage due to the use and/or misuse of our hardware or software products except where this is caused by our negligence.
  • In no event will Power365 accept any liability for any loss, costs or consequential damage due to the aborted installation of an EV charger where it is not safe or practical to install.
  • This includes, but isn’t limited to, issues related to land ownership or power that can’t be assessed prior to install. In these circumstances, we will provide a full refund of all money paid to us (Power365) in respect of the planned installation, unless you (the customer) withheld any key information from us.
  • You (the customer) are liable for any costs incurred due to the supply of false, inaccurate or incomplete information to us (Power365) in relation to the OLEV and EST home charge grants or any other of the services we offer.

Home Charge Grant for Electric Car Charging:

The Office for Low Emission Vehicles (OLEV) provides a grant for EV drivers to have a Power365 installed at their home. Power365 will process and manage the application in order to claim the grant for you. If you have applied the OLEV EVHS grant to your order but don’t provide completed documentation to Power365 then we will pause your installation until you’ve provided this.

If we haven’t received your completed documentation within 3 months of the date of payment then we will be permitted to cancel your installation. If we do this then we’ll be entitled to charge you a £50 administration charge plus any additional costs we’ve incurred in dealing with your order up to the time it’s cancelled. Where we can, we’ll take this from the payment you’ve already made for your order, and then give you a refund for any excess amount.

The grant is subject to a number of terms and conditions, a summary of which is provided here:

Summary of OLEV Terms and Conditions:

  • Residents must provide evidence of being the registered keeper or lessee, or be named as the primary user of an eligible EV or plug-in vehicle in order to be able to claim the grant.
  • Only one claim per vehicle can be made, even if you own more than one home. However, a single customer can claim one charging point per vehicle, for up to two vehicles.
  • A list of qualifying electric vehicles is maintained at: https://www.gov.uk/government/publications/electric-vehicle-homecharge-scheme-eligible-vehicles
  • The grant is only applicable for residential addresses with designated private off-street parking.
  • If you are not the property owner and freeholder of the building, signed written permission and a proof of address from the appropriate owner or management company must be obtained prior to installation of the EV charger.
  • Any area where the installation of an EV charger may affect another property owner, written permission and a proof of address from the appropriate owners must be obtained prior to installation of the EV charger.
  • If you are the property owner and freeholder of a listed building, Power365 requires listed consent from the local planning authority before an installation can take place.
  • Full details of the grant terms and conditions are available here: https://www.gov.uk/government/collections/government-grants-for-low-emission-vehicles#electric-vehicle-homecharge-scheme
  • Customers who require additional information, or have any queries on the grant process should contact OLEV directly on: [email protected]

Energy Clamp & Smart Charging:

Every new Power 365 EV charger unit purchased in the checkout offers ‘Smart Charging’. Once connected to Wi-Fi, the EV charger unit will automatically receive over-the-air updates, meaning it continually benefits from the latest software updates available.
If your EV charger unit is installed from a secondary distribution board, your cut out fuse is not protected from overload.

Local Network Conditions

The rate your charger is capable of charging at is ultimately determined by local network conditions – in other words, how much power is available at the location where it is installed.
These local network conditions vary continuously due to the local electrical load and also as a result of local generation. If at any time, there is not enough power available to charge at the maximum rate your charger is capable of, it may be temporarily restricted to a lower charging rate until the local conditions improve.
Local network conditions are not under Power 365’s control and therefore Power 365 does not guarantee any particular power output or availability period in relation to your charger and accepts no liability or responsibility arising therefrom.